Freightquote by C.H. Robinson customer service

Shipping support: Frequently asked questions

How do I ship with Freightquote?

You can create a free account online and start shipping 24/7.

What if I need help after regular business hours?

When you create a Freightquote account, you will have access to all of your information, whenever you need it.

You can quote, book, track, pay invoices, access your address book, view prior shipments, and manage Freightquote Rewards all within your account dashboard.

 

How do I reset my Freightquote by C.H. Robinson password?

Reset your Freightquote by C.H. Robinson password any time through our website.

I’m a carrier, how do I haul for Freightquote by C.H. Robinson?

Join our carrier network! You tell us where your trucks are, and we’ll match you with our opportunities.

How should I package my shipment?

We have lots of tips and suggestions about packing, crating and pallets to help you with the safety and security of your shipment.

What if I want to change or cancel my pick up date?

Login to your Freightquote account to cancel or rebook your shipment. Please note that there is a limited time window to make this change. If you need additional support contact our team during regular business hours.

What if I need additional support from Freightquote?

When contacting our customer support team, it is helpful to have the following information available:

• Bill of Lading number
• Account phone number
• Account email address
• Zip code pairings on your shipment
• Pick up date and location